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HI Pauline,


Just wanted to highlight how smartly and elegantly you handled critical discussions today between WPS business and IT with regards to the most important RTO release on 4/1. The best part of it was you were so bold and precise with Tonya and our teams in pointing out the issues at hand without blaming any specific individual. The result was both sides got constructive and started focusing on doing what is the right thing to do in this exigent situation.  I must say, our teams and I had so much to learn from your conduct in dealing with such conflicting situations involving LT.


We are proud to have you in DT team!

Chandra Katarey, Senior Director DT Application Development @ ServiceNow

"Wanted to pause and thank you for your leadership on the ESG Program.  Your help to map out our roadmap and detailed project plan over the next 4 releases helps us keep an eye out ahead in addition to keeping us focused on the details of our Agile board and our defect board.

Nikki Villaroman, Service Owner of Environmental, Social & Governance Program @ ServiceNow

Pauline is very gifted in team management that excels in both the project management and business analyst front.  She is thorough and detailed in her documentation as well as a great leader in her ability to see projects through their life cycle and deliverables.  Her communication is very ‘open and direct’ with an emphasis in being very clear on what her expectations are as well as an ability to ‘communicate across the board’ from developers to stakeholders. Pauline’s organizational skills are described as being “second to none” in which she is ‘highly organized’ and can ‘handle many projects, tasks, issues at once’ without sacrificing on quality or timely delivery.  ad never heard nor witnessed any problems getting along with anyone, adding that everything always seemed to ‘go well.’  Pauline doesn’t seem to have a shortage of strengths, all of which touch on her ability to gather information from different areas and be able to both communicate such with those who don’t possess the technical background and put said information into action.  She is skilled at working across different teams simultaneously, documenting complex workflows, seeing projects through their entire life cycle, and summarizing issues into clear and concise points.  Pauline is spoken of in very positive terms and Kimberly would absolutely work with her again without question.  Pauline is said to be a tremendous leader who can multi-task, allocate responsibilities, track progress, and command the respect as well as admiration of her peers.  She is a ‘great candidate’ and her ‘next employer would be very lucky in having her.

K. Poe, Project Manager @ UBM Tech

I wanted to share my experience working with Pauline as our ScrumMaster for RTW/WSD/FoW. She took on a challenging program and has really impressed me. Pauline regularly exhibits:


  1. Drive for excellence: Pauline is proactive in calling out potential risks and strategizing how we can mitigate them. She mentors team members in improving their skills and provides resources on best practices. She has worked tirelessly to adopt a more Agile culture.

  2. Technical understanding: Pauline has a clear understanding of roles/responsibilities and proper Agile processes and coaches the team on how to align. 

  3. Emotional intelligence: This is a key skill essential to any PM role. I’ve seen Pauline quickly identify different personality types on the team and adapt her approach accordingly.

Lia Andrews, Senior Program Manager, Workplace Services @ ServiceNow

I wanted to say thank you for all you have done for our business! I appreciate all of your attention to our partners and working with our teams! I wish you luck and success in your next journey!!" 

Kelly Rhodes, PMO Manager, Wealth & Investment Management Project Management Office @ Wells Fargo

Amazing organizational skills, interfacing with client, being on time with projects, efficiency, creativity, forward thinking.  Honest and forthright but careful, very professional.  Is able to place the right people in the right spot and then follow up.  Got along with everyone very well, no problems…a tremendous motivator.  Experience, creativity, able to keep an eye on the overall goal (focus), always thinking forward and how to improve.  Yes, would work with Pauline again.  She would be the first person that I would call. She worked very well with the development team.  She “gets it!  Pauline has an innate need and desire to be creative and always be pushing ahead.

Patrick Mannion, VP & Brand Director @ UBM Tech

Thank you Pauline for getting us through major RTO releases in the past few months and getting RTO R14 Go Live this weekend!  Congratulations! To you and the entire team.

Bhanu Balakrishnan, Finance Portfolio Manager of Digital Technology PMO @ ServiceNow

After working with Pauline Chew at UBM Electronics on the complex and cutting-edge re-launch of the website -, I highly recommend her as an effective and thorough Project Manager for all IT and web development projects.  Her years of experience working with developers in the IT environment are demonstrated in her ability to orchestrate and follow technical workflows.  Her years of experience working in large, agile enterprise are demonstrated in her ability to facilitate understanding between developers, users, editors, clients, sales people, marketers and business leaders.  Her management is expressed in her solution-oriented approach that is both graceful and timely.  Pauline brings integrity, joy and results to any team she joins.


Pauline is very talented and experienced with a deep knowledge in both the technical/development side as well as the business side.  Possesses a keen ability to work with the various members of her team and as well as others and leads in a manner that people become just as determined and motivated to accomplish specific goals as she is.  Her “determination and passion is contagious. Pauline’s communication style is described as “very well rounded” with the ability to fully grasp the development side of things and “translate the technical specifications/aspects in a manner that others can understand.  Her communication style was also described as professional across the board whereas she speaks to her audience and is able to formulate her message in a manner that her point is clear and concise. Highly organized with her documentation and ability to handle multiple projects at once. Pauline has been described as having an affinity’ for the development team, understands and grasps where everyone is coming from, and is able to work well between the tech side to the business side.  Pauline’s main strengths are a combination of experience, knowledge, historical perspective, problem solving, deliverables and deadlines, being thorough and effective without sacrificing quality.  Pauline is very proactive and her determination can sometimes be misconstrued as being aggressive towards tackling problems or issues that can arise while managing multiple projects. Pauline is a great asset who Lucia has learned a lot from.  Additionally, Pauline is very selective with what opportunities she pursues and turns them down all the time.  I’m very thankful of all that I have learned from Pauline and believe wherever she lands next is very fortunate to have such a well rounded and skilled individual.

Lucia Comnes, Project Manager @ UBM Tech

Thank you for all of the hard work and dedication you brought to this team.
project manager and I appreciate all of the work you did to make projects successful.

Lindsay Walker, Implementation Manager, Wealth & Investment Management Project Management Office @ Wells Fargo

Thank you, Pauline for writing such a detail note to recognize the Team's effort. It’s always important to get direct feedback from PMO perspective and is certainly very helpful.


In addition to both the leads, I think your contribution also deserves a recognition. Your efforts to drive each of the release and overcome so many scoping/delivery challenges was not easy and is very much appreciated. Entire team consisting of Dev, BSA, QA and PMO team members have worked well and collaborated on this journey throughout last year and continue to do so.  Really proud of the work done entire team.


Kudos to the team!   

Ramesh Patil, Senior Director Application Development @ ServiceNow

I worked closely with Pauline over the past 15 months on various FP&A and IT related Anaplan projects (WPS Affordability, Enterprise Planning Program, FP&A Enhancements).  During this time Pauline consistently demonstrated keen attention to detail, ability to manage and consolidate multiple disparate workstreams in pursuit of our enterprise-wide planning goals, and excellent communication on program progress and potential blockers to key stakeholders across organizations. 


Specifically, during the Enterprise Planning Program (EPP) Pauline operated as the focal point for all project resources and stakeholders, both internal and external, and ensured that our program was progressing according to plan and course correcting when required. Pauline's positive attitude, sense of teamwork, and collaboration in her role during EPP was integral to our successful deployment of the FP&A Anaplan ecosystem this year. Furthermore, Pauline's continual support of our program post go-live has been superb; her commitment to our program has enabled our team to deliver numerous enhancements to the FP&A organization to improve upon our forecasting systems and processes. It is my experience that Pauline brought her best to the team and the EPP program, she is a great team player, and I would unconditionally recommend her to any team within ServiceNow.





Sean Dahlin, Product Owner and Model Builder (Anaplan) @ ServiceNow

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